Terms & Conditions
Security Statement
We take security very seriously, which is
why we have chosen to use online credit card processing facilities provided
by TBC
? are Europe's leading payment
service provider. ? have impeccable fraud prevention capabilities and as
such are master merchants for Visa and MasterCard.
Our
payment facilities are fully secure
and use a range of industry standard and ? unique security and fraud
prevention systems. The ? network uses 2048-bit encryption, with full
128-bit encryption between the browser and the ? network. ?
systems are regularly inspected by the major banks to ensure that system
integrity and security are maintained to the highest standards.
The
? processing centre is
securely linked to many processing banks worldwide, who handle the credit card
authorisations online and process the transactions in real time. The ?
servers are certified by ?, a public Certificate Authority. ? will
only issue Digital Certificates to those servers which meet stringent security
requirements. The ? servers meet and exceed these requirements.
It is now known that Internet
transactions through systems such as ? are inherently more secure than
other methods of making purchases in 'cardholder not present' situations such as
telesales, or when giving a card to a waiter in a restaurant.
Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.
Returns & Refunds Policy
Legal compliance
Our returns and refunds policy is in accordance with the EU Distance
Selling Directive which came into force in October 2000 and is part of UK law
under the Consumer Protection (Distance Selling) Regulations 2000. This law
applies to all transactions within the UK where a consumer does not meet the
vendor. Contracts between businesses are not governed by these regulations.
PLEASE NOTE: For reasons of hygiene, once products have been received, we will not accept returns of personal products, underwear and earrings unless the product/s is/are faulty.
Your rights as a consumer
In accordance with the law, you have a 7-day 'cooling off period' in which you
have the right to cancel your purchase and receive a full refund. You do not
need to give a reason for cancelling your purchase. We are obliged to refund
your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling
off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period,
please email us at sales@silvershak.com
or write to us at SilverShak
Please tell us your name and address. If
your order was made from this website, please tell us the ? transaction
ID. If your order was made by post, please say so.
Refunds due to cancellation
Should you cancel your purchase within this 7-day 'cooling off' period, we will
refund your payment in full. If you paid by credit or debit card from this
website, your refund will be made directly to your credit or debit card within
30 days of your cancellation. If you paid by any other means, your refund will
be made by cheque, which will be posted to you within 30 days of your
cancellation. There will be no charges for cancellation within this 7 day
cooling off period.
Returns and refunds outside the 7-day
cooling off period
Refunds for unwanted goods will only be
made where the goods are returned unused, unopened and in re-saleable condition.
Unwanted goods must be returned to us within 7 days of delivery.
Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery. You should post
them, unopened and undamaged, to SilverShak
We cannot accept liability for goods lost
or damaged during transit. You are advised to wrap the product carefully to
avoid damage. You are also advised to return goods by recorded delivery,
registered post, or by courier. Proof of postage will not be accepted as proof
of delivery. Please remember to give us your name and address, and a copy of
your purchase receipt.
Refunds for unwanted goods
Providing that we receive unwanted goods in unused, unopened and resalable
condition within 7 days of delivery, we will refund payment for the goods.
Orders placed by credit or debit card from this website will be refunded
directly to your credit or debit card. Orders placed by other means will be
refunded by cheque. These refunds will be made within 30 days of return of
goods.
Customer
Information
Shopping
Shopping with us is easy…
You can order direct from the web-site or print off the order form and post it.
Web
To order from the web-site, choose your items and click the ‘add to
knick-a-box’ or 'buy me' button
After completing your details, you have the option to pay securely on line by
credit card via ?
Your card will be billed as SILVERSHAK
We accept the following cards – ?
Post
For orders via post, we accept payment by Cheque or Postal Orders
Please
make payable to SILVERSHAK
Out of stock
If an item is out of stock, we will
inform you via email so that you can make an alternative selection.
Delivery
Creditcard - Payments are made through ? in real time - we aim to
despatch orders within 48 hours of receiving the order and cleared payment.
Cheque / Postal Orders - we aim to despatch orders within 7 days of receiving the order and cleared payment.
Items are sent in plain wrapping via Royal Mail Recorded Delivery. If your order is to be delivered on a specific date we can send it using Royal Mail Special Delivery at an additional cost. Please note they will both require a signature upon delivery.
Payment
All
prices shown on our website include VAT. We
accept all major credit cards, which are processed via ?
We also accept payment by cheque and postal order made payable to
SILVERSHAK. Payment must clear before any goods are despatched.
Carriage
All orders are sent by Royal Mail Recorded Delivery - Included in the price
All
orders must be signed for to protect both, yourselves and us.
General
PLEASE NOTE: For reasons of hygiene, once products have been received, we will
not accept returns of personal products, underwear and earrings unless the
product/s is/are faulty.
Warning
Clothing on this site does not meet the
UK flammability performance requirements.
In accordance with UK safety Regulations 1986, please remember to ‘KEEP AWAY
FROM FIRE’
[ knick-a-gram ] [ silvershak jewellery ] [ hand-crafted wood ]
email sales@silvershak.com
SilverShak
Tel: 07989 919 949
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